If the user is not satisfied with the product or if the product is hampered/damaged during transit, he/she must notify via email to [email protected] within 48 hours from the day of delivery and return the product within 7 business days to the below address-The Burlap People, 119 Netaji Subhash Chandra Bose Road, Kalitala, Rajpur Sonarpur, Kolkata, West Bengal-700149, or else The Burlap People will not be liable to accept this merchandise. ALL couriers of this nature will be borne by the user themselves. In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – zip, studs, screws, buckles will be repaired at a cost. There is no warranty for any other physical damage such as oil spills, wear and tear etc. and these would be repaired for a charge to be borne by the customer. Please note, damaged products specific to repair, as well as returns will have to be couriered back to our warehouse wherein all costs will be borne by the user themselves. The Burlap People will only bear the expenses of the transaction after the repair of the merchandise.
Users can cancel the order within 48 hours of placing the order. In case of cancellation, there is credit refund given on the purchase amount within 7-10 business days. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.
For complaints,refunds cancellation and more please send on email to [email protected]
Please mention your order number in the subject line.